FREQUENTLY ASKED QUESTIONS
1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I Enquire?
Shop for the product you want and add it to your enquiry list. When you have finished, you can proceed to your enquiry list and submit it to us. Check and ensure that all information is correct before confirming your enquiry with one of our consultants.
1.4 I have problems adding items to my List
You will be able to add the products as long as it is available. There could be an instance where the product is being updated or refreshed hence “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We will provide invoices directly to you and accept a number of payment types.
1.6 Can I amend and cancel my order?
Yes, email us at email@example.com and we will advise you on the status of your order.
1.7 How will I know if my order is confirmed?
After you have placed your order, you will receive acknowledgement e-mail from us to confirm that your orders have been received. Our sales advisors will then contact you to go through your order. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.
We’ll be happy to answer any questions you may have, please do not hesitate to contact us on firstname.lastname@example.org
SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays.
2.2 How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 3-5 working days and the Express courier is approximately 3 working days from the time of placing your order. We, by default always select Express, aim to deliver as soon as possible, with our delivery rates are typically much faster.
2.3 How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order number.
2.4 What are the shipping charges like?
Shipping is FREE for all domestic orders. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Service Team at email@example.com and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Service Team at firstname.lastname@example.org with a snapshot of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Service Team at email@example.com and we will get back to you as soon as we can.
2.9 I’ve purchased the wrong size or colour.
Please get in contact with our Service Team at firstname.lastname@example.org and we will assist you further, we are flexible and always attempt to make sure you have product you are satisfied with.
2.10 I have not received my parcel, what should I do?
Kindly drop an email to our Service Team at email@example.com if you have not received your parcel after 3 working days and we will assist you accordingly
2.11 Will there be an additional charge for redelivery?
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at firstname.lastname@example.org and we will assist you further.